Role Title:Â M&E Services Manager
Purpose of role: Has overall accountability for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle – often in conjunction with a Service Team.
Reports to:Â Managing Director
Reportees:Â M&E Services Administrators, M&E Services Engineers
Location: Unit C2 Kingsland Trading Estate, St. Phillips Road, Bristol. BS2 0JZ
Main Duties:
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- To act as lead practitioner and develop the team’s skills.
- Manage and respond to the needs of a 24 hour service, including on-call arrangements and to provide out of hours management cover when required.
- Financial budgetary control
- Supervises and coordinates activities of all reportees within the M&E Services department in line with the relevant KPI’s.
- Prepares and distributes sales and inventory reports as directed
- Attends Management Review Meetings
- Interviews job applicants and evaluates employee performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of employees.
- Ensure all parts are present ahead of issuing jobs to engineers
- Assigns duties to all reportees and schedules break periods, work hours, and vacations.
- Manages the localised training matrix and identifies training needs in all policies, department procedures, and job duties in conjunction with the company’s employment policy.
- Manages job costing including subcontract services and components, analyses and reports discrepancies in order to control costs and continually improve
- Listens to customer complaints and resolves problems to restore and promote good public relations as determined by consultation with the Managing Director
- Report non-conformances and complaints in line with the company’s quality system
- Supports, implements and manages all aspects of the companies Health & Safety policies in conjunction with the employer’s legal requirements.
- Ensure job specific compliance and accuracy of Risk Assessments, Method statements, Compliance and training
- Sorting on-site security
- Managing Service Level Agreements (SLA’s) with customers and external service providers
- To seek continual Improvement possibilities.
Qualifications and experience required to do this role:
- Minimum 3 years in a similar role
- Experienced managerial role responsible for an administration team and a team of Site Service Engineers
- Health & Safety Management competence
- Recruitment experience
- HR Knowledge/competence
- Pump knowledge including ancillary equipment